Regional Customer Support Manager
South East
We are looking for a Regional Customer Support Manager to develop and maintain customer relationships to ensure that high levels of customer satisfaction are maintained, customer accounts and queries are resolved, whilst maximising the opportunity to sell service contracts, parts and attachments. As a Regional Customer Support Manager, you will report to the Group Service Manager and support with all aspects of depot maintenance, fixtures and fittings for the 4 depots you have been allocated. As part of supporting the customers to ensure excellent levels of service, you will be required to line manage all Workshop Foreman, Workshop Engineers, Field Based Engineer and liaise with the appropriate Service Controllers to deliver outstanding customer service and response to minimise customer machine downtime across the depots in your remit. You will work with the Support Manager to collaborate on Health and Safety to ensure compliance within the depots and work undertaken in the field.
Your key responsibilities will include:
- Maintain and exceed excellent customer relations/expectations and instill customer care values in all employees, whilst maintaining profitability.
- Liaise closely with other Aftermarket Managers and Workshop Foremen to promote a uniformed standard of work.
- Investigate all customer queries and resolve within a timely manner.
- Make regular visits to depots to ensure depot maintenance is to company expected Health & Safety standards.
- Provide out of hours cover when required
- Liaise with JCB to ensure speedy resolution of customer and operational issues
Key skills we are looking for:
- 10+ years working in construction with a focus on managing customers and engineers (ideal, not essential)
- Experience managing customer and large accounts
- Strong customer interface skills
- Excellent verbal and written communication
- Excellent attention to detail
- Proficiency with MS 365
- Full Clean UK Driving Licence
In return, you will receive:
- Salary based on experience, get in contact to find out more
- Medical and Dental Cash Plan scheme
- Life Assurance
- Contributory Pension scheme
- Uniform
- Continuous JCB and In-house training
This is a fantastic opportunity to work alongside a world-class engineering company!
