ReceptionistService Controller

Service Controller 


We are looking for a full-time Service Controller at our Head Office in Farnham. Our Service Controllers are an integral part of our Service Department with emphasis on promptly organising appropriate resources to resolve situations quickly and ensure communication is kept flowing, externally and internally.

Your key responsibilities will include:

  • To receive, record and relay relevant information for all call-outs
  • To monitor and arrange Engineer availability
  • To keep customers informed of timescales and ensure Engineers attend as soon as possible
  • Being the point of contact for any service enquiries
  • Contributing effectively to administration processes
  • Dealing with all telephone calls in a polite and professional manner and having the ability to deal with conflict whilst remaining diplomatic.

Key skills we are looking for:

  • Effective team player
  • Excellent time management skills; able to prioritise time and work well under pressure
  • The ability to provide high levels of customer care
  • Willingness to help both internal and external customers
  • Proactive, flexible and positive can-do attitude
  • IT Proficient

In return, you will receive:

  • Competitive salary
  • Medical and Dental Cash Plan scheme
  • Life Assurance
  • Contributory Pension scheme
  • Access to Childcare voucher scheme
  • Uniform

Apply Now

Need help…? No problem – call 0330 900 9 100 for assistance